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HMO Asks For Feedback From Enrollees On Service Delivery

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HMO Asks For Feedback From Enrollees On Service Delivery

Managed Healthcare Services, a Health Management Organisation (HMO), has called for feedback from enrolees of National Health Insurance Scheme (NHIS) on service delivery at the country’s healthcare facilities.
Mr Roberts Ukeje, the Abuja Branch Manager of the organisation, made the appeal during an awareness programme on rights of enrollees at NIGERIA NEWS in Abuja.
He said regular feedback by enrollees would enhance visibility to areas of improvement as well as the enforcement of quality standard in hospitals across the country.
Ukeje however noted that the organisation was ensuring that the scheme works for all Nigerians and enrollees enjoy quality healthcare services in the hospitals.
He said feedback from enrollee experiences at service delivery points would assist the scheme to sustain and improve quality care.
He explained that the organisation had deployed members of staff to some hospitals where regular complains are received to ensure compliance with the required standards.
According to him, the posted workers have the mandate to ensure that enrollees were well treated and rights are not trampled upon.
On the rights of enrollees, Ukeje said every enrollee registered under the scheme has a right to access medical treatment as outlined in the NHIS benefit package.
“Enrollees also have a right to select a healthcare facility of their choice as long as the facility is accredited by the scheme.
“Right to change a primary healthcare facility after six months of access if not satisfied with the services provided.
“Right to change facility once it has closed, relocated or been delisted by the NHIS and right to change if you have been transferred to another location.
“Right to choose an alternative facility for dependents if they are living in a different location,’’ he said.
Ukeje listed others as the rights to access healthcare at any NHIS accredited facility in an emergency.
Right to complain to NHIS or Health Maintenance Organisations about any act of negligence on the part of the healthcare facility and right to be referred for secondary and tertiary healthcare.

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